> For the complete documentation index, see [llms.txt](https://compassly.gitbook.io/compassly-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://compassly.gitbook.io/compassly-docs/core-modules/appointments/client-appointments/appointment-overlap-detected.md).

# Appointment Overlap Detected

**Audience:** Super Admin, Admin, Supervisor, Clinician \[VERIFY: confirm exact roles that see overlap validation]\
**Page type:** Troubleshooting / FAQ\
**Status:** Draft\
**Owner:** Compassly Documentation Team\
**Last verified:** 2026-04-06

## Purpose

Explain what the **Appointment overlap detected** warning means and how to resolve it.

## Symptom

When you try to create or update an appointment, Compassly shows **Appointment overlap detected** instead of saving the appointment.

## What the warning means

Compassly found an existing appointment that conflicts with the appointment you are trying to save.

The warning can list overlapping appointments and show details such as:

* **Team member**
* **Client**
* **Time range**

## Likely causes

* The same team member already has another appointment at the same time.
* The same client already has another appointment at the same time.
* A rescheduled or edited appointment now conflicts with an existing one.
* A recurring appointment pattern creates one or more overlaps.

## Resolution

1. Review the appointment listed in the warning.
2. Click **Got it** to close the message.
3. Change the appointment date or time.
4. Save the appointment again.

## Important

* Different locations do not prevent overlap by themselves.
* Time zone matters when Compassly checks for overlap.
* Cancelled and refused appointments are not treated the same way as active scheduling states. \[VERIFY: final wording if a separate status reference is added.]

## When to contact support

Contact your internal support team if:

* the listed overlap does not appear to be real
* you cannot resolve the conflict even after changing the time
* the warning appears for every appointment you try to save

## Related guides

* [Add Appointment](/compassly-docs/core-modules/appointments/client-appointments/add-appointment.md)
* [Edit Appointment](/compassly-docs/core-modules/appointments/client-appointments/edit-appointment.md)
* [Reschedule Appointment](/compassly-docs/core-modules/appointments/client-appointments/reschedule-appointment.md)


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