> For the complete documentation index, see [llms.txt](https://compassly.gitbook.io/compassly-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://compassly.gitbook.io/compassly-docs/core-modules/clients/activate-client.md).

# Activate Client

**Page type:** Task guide\
**Status:** Draft (Noah Edit)\
**Owner:** Compassly Documentation Team\
**Last verified:** 2026-04-03 (Noah Edit: 2026-05-13)\
**Audience:** Super Admin, Admin

## What This Section Covers

This material covers how to restore an inactive Client to the "Active" Client List.

## Before You Start

* You must have permission "View client list".
* You must have permission "Activate client".

> **Warning:** Reactivating a client returns the client to the "Active" Client List. It does **NOT** automatically unarchive programs, maladaptives, or medications that were archived during deactivation. Restore those items manually if needed.

## Where To Start

1. Sign in to Compassly.
2. In the left navigation menu, select ***Clients***.

## Available Actions

1. **Navigate to the "Inactive" Client List.**
   * Below the "All clients" title of the page, to the right of the "Clients /" breadcrumb, there is a dropdown menu that is set to "Active" as a default. Click on "Active" to open the dropdown menu, where you can then select the option "Inactive" to navigate to the "Inactive" Client List.

![](/files/P6dPd6ff1gt80MxJYcem)\
*Figure 1: "Active" Client List page overview with emphasis on activation navigation.*

2. **Activate a Client via the Action dropdown menu.**
   * You may want to use the filters covered in "View Client List" guide to narrow your list data.
   * After confirming the Client you would like to activate, scroll all the way to the far right side of the list until the Action Column is visible (You may want to hide columns on the list using the Table Filter to make sure you are clicking the right client's action dropdown menu). Click the three dots present under the Action Column in the row of the Client you would like to activate. This will open the action dropdown menu. Select the "Activate client" option.

![](/files/qjxtfTbz7wMVguoiIisS)\
*Figure 2: "Inactive" Client List page overview with emphasis on activation navigation.*

* A small dialog box will open up. Click the "Activate" button to confirm your choice. A notification should pop in the bottom left corner of the page to confirm your success.

![](/files/X9RYemAkfNVxQ0LriE9t) ![](/files/CqjwIkg0TONHAk9mLMXO)\
*Figure 3 - 4. Dialog box and success notification for activating a Client profile.*

## Role Differences

* ***Super Admin / Admin:*** Will be able to activate a Client profile.
* ***Supervisor / Clinician / Basic:*** Does not have the access to activate a Client profile.

## Summary Of Section

**Upon reviewing this material, you should be able to:**

* Navigate to the "Inactive" Client List.
* Activate an Inactive Client profile.

## Related Guides

* [Deactivate Client](/compassly-docs/core-modules/clients/deactivate-client.md)
* [Programs](/compassly-docs/core-modules/clients/programs/unarchive-program.md)
* [Maladaptives](/compassly-docs/core-modules/clients/maladaptives/unarchive-maladaptive.md)
* [Medications](/compassly-docs/core-modules/clients/medications/unarchive-client-medication.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://compassly.gitbook.io/compassly-docs/core-modules/clients/activate-client.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.