> For the complete documentation index, see [llms.txt](https://compassly.gitbook.io/compassly-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://compassly.gitbook.io/compassly-docs/help-and-support/faq/common.md).

# Common Questions

## Frequently Asked Questions

### What's the site that I use to access the web admin panel?

You can access the Compassly web admin panel at: <https://admin.compassly.me/>

### How do I log medications?

You can reference this guide to see how to properly log medications in the system. (Content will be added soon)

### Can you generate reports?

Yes, there is a report generation section on the site that allows you to create various reports and analytics. A screenshot of the reports module will be provided to show you exactly where to find this feature.

### I don't see any clients when I log into my account

If you don't see any clients in your dashboard, this means clients haven't been assigned to you yet. Please reach out to your immediate supervisor to get clients assigned to your account.

### What are the different user roles and permissions?

There are four main user roles in Compassly: Basic (most direct care staff), Clinician (staff who provide clinical support), Supervisor (staff with leadership positions), and Admin (administrative staff). Each role has different access levels and permissions within the system.

### I can't log in

First, check to make sure your email/password combination is correct. Also verify that you are using the correct 'Compassly' app - there may be similar named applications. A screenshot of the correct app to download will be provided for reference.

### How do I create an article?

To create a new article in this documentation system, click the 'Create Article' button on your dashboard. A screenshot showing the location of this button will be provided for reference.

### How do I upload a video?

To upload a video tutorial, you need to have access to the company video streaming account (such as YouTube). You'll provide a link to the video you're trying to upload rather than uploading the file directly to this system.

## Still have questions?

Can't find what you're looking for? Check out our other help resources or get in touch with support.

* [Troubleshooting Guide](/compassly-docs/help-and-support/faq/troubleshooting.md)
* [Contact Support](/compassly-docs/help-and-support/faq/support.md)


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